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Harcourts PM Harcourts Commitment Australia

PROPERTY MANAGEMENT Rent Collection At Harcourts we have a zero tolerance for rent arrears. We have developed a specific arrears policy which we go through in detail with our tenants when they are signing their tenancy agreement. We will: • Process rent payments daily. • Follow up all late payments in accordance with our management agreement and the Residential Tenancy Act. • Keep you fully informed at all times should the tenant fall into rent arrears. • Commence the legal process should termination be required. • Provide you with an annual financial summary of rents collected & outgoings paid. Property Inspections We will complete a comprehensive property condition report including photographs of both the interior and the exterior of the property prior to the property being occupied. We will: • Forward a copy of the property condition report to you if requested. • we will report to you any repairs or preventative maintenance that may be visible or that is reported to us by the tenant at the time of the inspection. • Conduct a comprehensive property inspection when the tenants vacate, ensuring that it is comparative with the original condition report; whilst taking into consideration any fair wear and tear on the property. www.harcourts.com.au Accounting We will: • Deposit the net proceeds of your rental income into your nominated bank account as per your management agreement. • Provide you with all copies of invoices for any repairs required at your property if requested. • Pay all property outgoings as agreed on your behalf prior to the due date (subject to the availability of funds). Maintenance and Repairs We expect that property owners will undertake recommended repairs to their rental property in order to preserve the value of the property, meet legislative obligations and maintain a positive relationship with the tenants. At Harcourts, we encourage your tenants to submit all maintenance requests in writing. We will: • Not undertake repairs to your property in excess of your nominated amount, without first obtaining your approval. NOTE: This excludes emergencies and repairs that are required to be rectified by law. • Contract a tradesperson within a timely manner for non urgent repair requests. • Attend to any urgent repair requests immediately. • Only use trades people who are properly licensed and insured to handle the type of work being performed on your property.


Harcourts PM Harcourts Commitment Australia
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